FAQ
1. What is Pellina.de?
Pellina.de is a specialized manufacturer of high-quality dog accessories. Each of our products is individually handcrafted with great attention to detail after your order.
2. How can I place an order?
To place an order on Pellina.de, simply select the desired dog accessory, customize it to your liking, and add it to your shopping cart. Then follow the instructions during the order process. You can order as a guest or create a customer account.
3. Which payment methods are accepted?
We accept a variety of payment methods, including credit card (Visa, MasterCard), PayPal, Klarna, and others. All transactions are secure and encrypted.
4. How long does production and shipping take?
Since each product is individually made to order, production time is typically 2-4 business days. Once completed, your item will be shipped. Delivery time varies depending on the destination and can typically take an additional 2 business days. You will receive a shipping confirmation via email, including a tracking number.
5. Can I change or cancel my order later?
Changes or cancellations are possible as long as production hasn't started yet. Please contact us as soon as possible if you need to make adjustments.
6. How can I contact customer service?
You can reach our customer service by email at info@pellina.de or by phone at +49 4534 7276502. You can also use our contact form on the website or contact us directly via live chat. We are available Monday to Friday from 9:00 a.m. to 6:00 p.m.
7. How do I sign up for the newsletter?
To subscribe to our newsletter and be informed about new products and exclusive offers, enter your email address at the bottom of our website and confirm your registration.
8. How secure is my data on Pellina.de?
Your data security is our top priority. We use modern encryption technologies to protect and securely store your personal information. For more information, see our Privacy Policy.