payment and shipping
PAYMENT
PAYMENT OPTION
With us you can shop comfortably and safely 24 hours a day.
security
All automatic payments are sent via secure SSL encryption for security reasons.
We offer you the following payment options:
When shipping within Germany
For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product description:
PayPal
Credit card
Delivery on account with Klarna
Payment in installments with Klarna
When shipping outside of Germany
For deliveries abroad, we offer the following payment options, unless otherwise specified in the respective product description:
PayPal
Credit card
Payment via PayPal
When paying via PayPal, you will be redirected to the PayPal website after completing the order, where you can pay the invoice amount via your PayPal account.
For more information about PayPal just click on the logo.
And this is how it works:
Simply select "Payment via PayPal" from the payment methods after all selected items are in the shopping cart and you have entered your customer data! In the next step, you will be directed to PayPal's confirmation website and complete your data there if necessary.
payment with credit card
When paying by credit card, the invoice amount is due immediately upon conclusion of the contract. The invoice amount will be settled with your credit card account specified by your credit card company.
Payment on account - Klarna
When paying by invoice with Klarna, you will be redirected to the Klarna website after completing the order and can pay the invoice amount via your Klarna account there.
And this is how it works:
Simply select "Invoice with Klarna" from the payment methods after all selected items are in the shopping cart and you have entered your customer data! In the next step, you will be directed to the Klarna confirmation website and complete your data there if necessary.
Information:
The payment period is 14 days from the dispatch of the goods.
Payment in installments - Klarna
When paying in installments with Klarna, you will be redirected to the Klarna website after completing the order and can pay the invoice amount via your Klarna account there.
And this is how it works:
Simply select "Installments with Klarna" from the payment methods after all selected items are in the shopping cart and you have entered your customer data! In the next step, you will be directed to the Klarna confirmation website and complete your data there if necessary.
Information:
With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of the month after Klarna has sent a monthly invoice. For more information on hire purchase including terms and conditions and standard European consumer credit information, see the link above.
The use of the payment methods invoice and installment purchase requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. You can find more information and Klarna's terms of use here . Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.
DELIVERY TIMES & SHIPPING
Within Germany
Collars, leashes and harnesses
The production and delivery time is 4-7 working days.
DUE TO THE CURRENT SITUATION OUR PRODUCTION AND SHIPPING TIME EXTENDED TO 10 - 14 DAYS!
dog cushion:
As our cushions are made to order for you, the production and delivery time is 14-21 working days.
Outside of Germany
Delivery times may vary for shipments abroad.
Shipping costs and information:
The goods can be shipped worldwide. Depending on the size of your order, shipping will be by Warenpost, DHL, DPD, TNT or UPS. The packaging and shipping costs incurred can be found in the table below.
I. Shipping within Germany
The packaging and shipping costs incurred can be found in the table below.
II. Shipping within Europe:
The packaging and shipping costs incurred can be found in the table below.
II. Shipping outside of Europe
The packaging and shipping costs incurred can be found in the table below.
In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find more information, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for the Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
Individual prices apply for packaging and shipping (see table).
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Germany
Collars, leashes, harnesses - €5.90
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Europe EU
Collars, leashes and harnesses - €7.90
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Europe not EU
Collars, leashes and harnesses - €8.90
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Worldwide
Collars, leashes and harnesses - €8.90