payment and shipping
PAYMENT & SHIPPING
PAYMENT OPTION
With us you can shop conveniently and safely 24 hours a day.
Security
For security reasons, all automatic payments are sent via secure SSL encryption.
We offer you the following payment options:
For shipping within Germany
For deliveries within Germany, we offer the following payment options, unless otherwise stated in the respective product description:
PayPal
credit card
Delivery on account with Klarna
Payment in installments with Klarna
For shipping outside Germany
For deliveries abroad, we offer the following payment options, unless otherwise stated in the respective product description:
PayPal
credit card
Payment via PayPal
If you pay via PayPal, you will be redirected to the PayPal website after completing your order and can pay the invoice amount via your PayPal account.
For more information about PayPal, simply click on the logo.
And here's how it works:
Simply select "Payment via PayPal" from the payment methods after all selected items are in your shopping cart and you have entered your customer information! In the next step, you will be briefly redirected to the PayPal confirmation website, where you can complete your details if necessary.
Payment by credit card
When paying by credit card, the invoice amount is due immediately upon conclusion of the contract. The invoice amount will be charged to your specified credit card account at your credit card company.
Payment on account - Klarna
If you pay by invoice with Klarna, you will be redirected to the Klarna website after completing your order and can pay the invoice amount there via your Klarna account.
And here's how it works:
Simply select "Invoice with Klarna" from the payment methods after all selected items are in your shopping cart and you have entered your customer information! In the next step, you will be briefly redirected to Klarna's confirmation website, where you can complete your details if necessary.
Information:
The payment period is 14 days from dispatch of the goods.
Installment payment - Klarna
If you pay in installments with Klarna, you will be redirected to the Klarna website after completing your order and can pay the invoice amount there via your Klarna account.
And here's how it works:
Simply select "Instalment payment with Klarna" from the payment methods after all selected items are in your shopping cart and you have entered your customer information! In the next step, you will be briefly redirected to Klarna's confirmation website, where you can complete your details if necessary.
Information:
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95) or under the terms otherwise specified during checkout. Installment payments are due at the end of each month after Klarna sends you a monthly invoice. Further information on installment purchases, including the general terms and conditions and the European Standard Information for Consumer Credit, can be found in the link above.
Using the payment methods invoice and installment purchase requires a positive credit check. Therefore, we will forward your data to Klarna for address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. You can find further information and Klarna's terms of use here . Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy.
DELIVERY TIMES & SHIPPING
Within Germany
Collars, leashes and harnesses
Since each product is made individually to order, the production time is 2-4 working days.
Once completed, your item will be shipped. Delivery time varies depending on the destination and is approximately 2-3 days. You will receive a shipping confirmation via email, including a tracking number.
Outside Germany
In the table below you will find the delivery times for shipping to other countries, which you must add to the delivery time stated for each item.
| country | Additional maximum duration in days |
| Austria | 1-2 days |
| Switzerland | 2-3 days |
| Belgium | 1-2 days |
| Netherlands | 1-2 days |
| France | 2-3 days |
| Italy | 2-3 days |
| Spain | 3-4 days |
| Greece | 2-3 days |
| Finland | 5-6 days |
| Portugal | 3-4 days |
Please feel free to contact us for delivery times for other countries.
Please send us an email to info@pellina.de
Shipping costs and information:
Shipping is possible worldwide. Depending on the size of your order, we will ship via Warenpost, DHL, DPD, TNT, or UPS. The applicable packaging and shipping costs can be found in the table below.
I. Shipping within Germany
The applicable packaging and shipping costs can be found in the table below.
II. Shipping within Europe:
The applicable packaging and shipping costs can be found in the table below.
II. Shipping outside Europe
The applicable packaging and shipping costs can be found in the table below.
For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers through credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Further information can be found at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do, as well as specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
Individual prices apply for packaging and shipping (see table).
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Germany
Standard shipping with DHL - 5.90 €
Shipping is free for orders over €100.00.
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Europe EU
Standard shipping with parcel post - 7.90 €
Shipping is free for orders over €100.00.
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Europe not EU
Standard shipping with parcel post - 8.90 €
Shipping is free for orders over €100.00.
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Worldwide
Standard shipping with parcel post - 8.90 €
Shipping is free for orders over €100.00.